Privacy statement for Airspace FTS Website

Airspace FTS Limited has a strict data protection policy and a firm commitment to privacy.

Under the EU General Data Protection Regulations (GDPR), we are required to inform our customers about our data protection policy provide certain details regarding the Firm and collection and use of your personal data. Further details are below.

Airspace FTS Ltd is a UK registered company.

The registered office of Airspace FTS Ltd is
Unit 3 West
Halfpenny Green Airport

We DO NOT keep personal payment details either online or in any of our offices.

What are your rights?
If at any point you believe the information we hold on you is incorrect you can request to see this information and even have it corrected or deleted.

If you wish to raise a complaint on how we have handled your personal data, you can contact our Director (Tim Brannon) who will investigate and resolve the matter.

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO).

Unless otherwise agreed with you, we will only collect basic personal data about you, which does not include any ‘sensitive personal data or any payment details’. This information does, however, include the likes of your name, billing address, delivery address, email address and phone number.

A full list of your rights under GDPR is as follows:
1. The right to access the personal data we hold on you
2. The right to correct and update the personal data we hold on you
3. The right to have your personal data deleted
4. The right to object to processing of your personal data
5. The right to data portability
6. The right to withdraw your consent to the processing at any time for any processing of personal data to which consent was sought
7. The right to object to the processing of personal data where applicable
8. The right to lodge a complaint with the Information Commissioners Office. You can contact the Information Commissioners Office via email, on 0303 123 1113, or at the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.

What data do we collect about you and how?
Data provided by you
We need to collect your personal data in order to sell you our products, without this information then we will be unable to sell you the products that you want. We will not collect any personal data from you that we do not need in order to process an order with you.

Personal data created by your involvement with us
Purchasing from us will not create any personal data – Every time you order we check that your details are correct and up to date from previous orders, we update them if necessary, we also update your ‘Notes’ this is what you have purchased and your order number.

Information we generate
An order number against your order, A VAT invoice and order confirmation via email, a courier tracking number should your order be sent via courier – this isn’t generated if your order is send with standard Royal Mail and we generate an automatic reminder if you purchase a consumable that should be changed regularly (i.e. Filters, Bulbs etc.)

Information from third parties
We DO NOT buy data from any third party.

How do we use your data?
At Airspace FTS we take your privacy seriously and will only use your personal information to ensure you are ordering the correct products in the future if you have ordered from us in the past, if you call us we ask for confirmation of your name and address before confirming order details. We use your email address to send you an email confirmation, VAT invoice, instructions if required and an email reminder if you require one*. We use contact numbers to call you if there is a problem with your payment or if we have a query with your order. We take all reasonable steps to ensure that your personal data is processed securely.

How long do we keep it?
We will generally keep your personal data and order history until you ask us to delete it. We do not keep sensitive data like your credit card details online or on file.

Sharing your personal data
If your order is of a certain value or weight and needs to be dispatched via a courier then it is necessary for us to pass your personal data (email address, address, name and phone number) to our DPD courier so they can ensure you get delivery updates aside from that we DO NOT pass any data to any other 3rd party.

A "cookie" is a small data text file that is placed in your browser and allows Airspace FTS Ltd. to recognise you each time you visit this site. Cookies themselves do not contain any personal information, and Airspace FTS Ltd. does not use cookies to collect personal information. Instead, they allow us to see which parts of our site you have used so that we can better serve you when you return. Cookies may be used to provide you with information and special opportunities tailored to your interest.