PLEASE READ THIS PRIVACY POLICY CAREFULLY BEFORE USING THIS SITE
Airspace FTS Limited has a strict data protection policy and a
firm commitment to privacy.
Under the EU General Data Protection Regulations (GDPR), we are
required to inform our customers about our data protection policy
provide certain details regarding the Firm and collection and use of
your personal data. Further details are below.
Airspace FTS Ltd is a UK registered company.
The registered office of Airspace FTS Ltd is
Unit 3 West
Halfpenny Green Airport
Bobbington
Stourbridge
DY7 5DY
We DO NOT keep personal payment details either online or in any of
our offices.
What are your rights?
If at any point you believe the information we hold on you is
incorrect you can request to see this information and even have it
corrected or deleted.
If you wish to raise a complaint on how we have handled your
personal data, you can contact our Director (Tim Brannon) who will investigate and resolve the
matter.
If you are not satisfied with our response or believe we are
processing your personal data not in accordance with the law you can
complain to the Information Commissioner’s Office (ICO).
Unless otherwise agreed with you, we will only collect basic
personal data about you, which does not include any ‘sensitive
personal data or any payment details’. This information does,
however, include the likes of your name, billing address, delivery
address, email address and phone number.
A full list of your rights under GDPR is as follows:
1. The right to access the personal data we hold on you
2. The right to correct and update the personal data we hold on you
3. The right to have your personal data deleted
4. The right to object to processing of your personal data
5. The right to data portability
6. The right to withdraw your consent to the processing at any time
for any processing of personal data to which consent was sought
7. The right to object to the processing of personal data where
applicable
8. The right to lodge a complaint with the Information Commissioners
Office. You can contact the Information Commissioners Office via
email, on 0303 123 1113, or at the Information Commissioner’s
Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.
What data do we collect about you and how?
Data provided by you
We need to collect your personal data in order to sell you our
products, without this information then we will be unable to sell
you the products that you want. We will not collect any personal
data from you that we do not need in order to process an order with
you.
Personal data created by your involvement with us
Purchasing from us will not create any personal data – Every time
you order we check that your details are correct and up to date from
previous orders, we update them if necessary, we also update your
‘Notes’ this is what you have purchased and your order number.
Information we generate
An order number against your order, A VAT invoice and order
confirmation via email, a courier tracking number should your order
be sent via courier – this isn’t generated if your order is send
with standard Royal Mail and we generate an automatic reminder if
you purchase a consumable that should be changed regularly (i.e.
Filters, Bulbs etc.)
Information from third parties
We DO NOT buy data from any third party.
How do we use your data?
At Airspace FTS we take your privacy seriously and will only use
your personal information to ensure you are ordering the correct
products in the future if you have ordered from us in the past, if
you call us we ask for confirmation of your name and address before
confirming order details. We use your email address to send you an
email confirmation, VAT invoice, instructions if required and an
email reminder if you require one*. We use contact numbers to call
you if there is a problem with your payment or if we have a query
with your order. We take all reasonable steps to ensure that your
personal data is processed securely.
How long do we keep it?
We will generally keep your personal data and order history until
you ask us to delete it. We do not keep sensitive data like your
credit card details online or on file.
Sharing your personal data
If your order is of a certain value or weight and needs to be
dispatched via a courier then it is necessary for us to pass your
personal data (email address, address, name and phone number) to our
DPD courier so they can ensure you get delivery updates aside from
that we DO NOT pass any data to any other 3rd party.
Cookies
A "cookie" is a small data text file that is placed in your browser
and allows Airspace FTS Ltd. to recognise you each time you
visit this site. Cookies themselves do not contain any personal
information, and Airspace FTS Ltd. does not use cookies to
collect personal information. Instead, they allow us to see which
parts of our site you have used so that we can better serve you when
you return. Cookies may be used to provide you with information and
special opportunities tailored to your interest.
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